1 Message
Email Support
I am trying to contact support, calls and live chat will not go through. Earlier I chatted with someone who told me to place my order, and then message and the shipping address could be changed so that it is successfully delivered on campus. Can not find an email or anything else to contact about this issue given the chat is not working.
Thanks,
[Edited: Personal Information]
EG
Expert
•
110K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasD
Official Employee
•
1.2K Messages
8 months ago
@user_b8nca3 Thanks for joining and posting on our Community Forums. I'm sorry to hear that you are having trouble getting in contact and can try to assist here. I see you've sent us a DM already, so we can continue there to work on the shipment in private.
(edited)
0
0
EG
Expert
•
110K Messages
8 months ago
@user_b8nca3 @XfinityThomasD
Sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
(edited)
0
0