Hello, @user_xvil5m sounds like you received a proactive interruption notification. At times, your service may be interrupted because of an event or planned maintenance. We’ve worked hard to improve this experience, including our new proactive notification system. Using our network tools to identify impacted customers, we’ll now send text/email messages with information about the interruption. Visit our Online Support Center to confirm this event. The Xfinity App is also a great tool that can used to stay informed. If you'd like, you can use it to sign up to receive an automated text message once the issue clears up. You'll also receive a text if the technicians update the expected resolution time.
EG
Expert
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116.2K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.2K Messages
7 hours ago
Hello, @user_xvil5m sounds like you received a proactive interruption notification. At times, your service may be interrupted because of an event or planned maintenance. We’ve worked hard to improve this experience, including our new proactive notification system. Using our network tools to identify impacted customers, we’ll now send text/email messages with information about the interruption. Visit our Online Support Center to confirm this event. The Xfinity App is also a great tool that can used to stay informed. If you'd like, you can use it to sign up to receive an automated text message once the issue clears up. You'll also receive a text if the technicians update the expected resolution time.
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