Visitor
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2 Messages
Email Spam Problems
Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appropriate authority - provided by the company that the fake email is purporting to represent. More often than not xfinity returns the email as non-deliverable with the following - "Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated with spam. Our policies prohibit the transmission of spam using Comcast's platforms and services.
If you have any questions or concerns regarding this message, please reach out to our Customer Security Assurance Team at 833-501-0837. The information at the top of this email will help Xfinity with any questions you may have. Thank you for being an Xfinity customer."
My question is - If my attempting to report this is considered spam, when all I'm doing is FORWARDING an email that I already received, WHY ISN'T THE ORIGINAL CONSIDERED SPAM?
You have got to do better!
Accepted Solution
XfinityBillie
Official Employee
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3.9K Messages
1 hour ago
@user_gtsxtc I definitely understand the frustration if you are receiving spam/phishing emails and are running into an error reporting it. This link will walk you through the full options to report those emails. I believe if you are forwarding the emails, that may be where the disconnect is happening in reporting them:
When reporting phishing emails, it is critical that you send us the email headers. Please do not forward the phishing email. Forwarding the email will remove the original headers.
Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to abuse@comcast.net with the subject line "Phishing email."
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