Hi there! Thanks for taking the time to contact us about this notice. Whenever there is work like this completed in the area, that may impact your service we will inform you before and after it is completed. Did the communication state if this was for our newest speeds? Or did you perhaps recently reach out about any issues with your lines being exposed or needing work/replacement?
It did not talk about new speeds. After some work on my line a year ago the tech was asking for a new line to be pulled because he found the cable in my yard had been cut. He spliced together so I could use the computer. That was a year ago but I never was contacted about it being done.
With exterior work requests, these are typically done as they can be completed by our Field Teams and don't require customer contacts. We can check your account on your behalf to see if any recent work orders have been completed.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEva
Official Employee
•
1.7K Messages
6 months ago
Hi there! Thanks for taking the time to contact us about this notice. Whenever there is work like this completed in the area, that may impact your service we will inform you before and after it is completed. Did the communication state if this was for our newest speeds? Or did you perhaps recently reach out about any issues with your lines being exposed or needing work/replacement?
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