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user_ebgfyd
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Saturday, March 22nd, 2025 10:07 AM

Email saying account cancelation

I haven’t talked to Comcast and received an email about my account having a cancelation request and service is being stopped. I’m moving in a week and haven’t called or done anything online? I still plan to have Comcast for another week.

Question

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Updated 

9 days ago

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XfinityKassie

Official Employee

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1.7K Messages

29 days ago

 

user_ebgfyd Hello there, and Happy Saturday! Thank you for reaching out to our Xfinity Community Forums Team. I can see how this would be a concern. This can sometimes happen if the person moving into your place has contacted us about setting up services. I'd be delighted to assist you with your account and getting a request for service at your new place. You can also start the process from your Xfinity account online. To begin, can you please send a Direct Message with your name, the current service address, and new service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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XfinityKassie

Official Employee

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1.7K Messages

Hello Brent! It's a pleasure to be working with you today. I appreciate you sending the information I asked for. I'm happy to help you with your account today. In order to finish verifying your account, I will need to send you a verification code to your primary email address or phone number on the account. It will be active for 15 minutes. Which method would you prefer? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

user_ebgfyd

2 Messages

9 days ago

I need to change my internet plan.

2

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XfinityMarshante

Official Employee

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15 Messages

Thanks for reaching out to us on the forums @user_ebgfyd ! We can certainly take a dive into the account and see what we can do about your internet plan! We see that you have already sent us a DM. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We will continue to assist you through DM

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

@user_ebgfyd It was a pleasure assisting you today and changing your internet plan into something that best fits your needs. Have a great weekend, and take care!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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9 days ago

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