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FDSJr
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Contributor

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27 Messages

Thu, Dec 31, 2020 8:00 AM

Email Recipient of Account Notices

I am listed as the Primary user on my account.  My wife is listed as a Manager.  Why does her email address receive account notices?  The most recent one is the notice of a courtesy credit for sports network fees, which was just issued on Dec 29.  

It seems to me that I, as the Primary user, should be the one who is receiving such notices.  Plus, she does not like to receive the notices.  With the proliferation of scammers/spammers out there on the net, she is very suspicious of anything arriving in her email that is not expected and she will ask me to check it to confirm that it is OK.

How do I get the account records changed so that all account notices are sent to my email?  I can't find anything listed under "My Account" that seems to be an obvious way to do this.

Responses

Official Employee

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184 Messages

4 m ago

I can definitely understand how frustrating those emails are if you don't want them! Apologies to your wife for any distress! By logging into her account at xfinity.com, she can manage her Communications and Ad Preferences to stop receiving to notifications 🙂 

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Official Employee

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839 Messages

4 m ago

@ComcastGina nailed it. On top of that, your wife, as a Manager, manages the account, and functions as an authorized user so if she were to walk in a Retail store to operate on behalf of you, she has the rights to do so.

 

More information can be found here:

https://www.xfinity.com/support/articles/primary-and-secondary-accounts

 

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FDSJr

Contributor

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27 Messages

4 m ago

Thanks for the info.  I probably could not find a way to change her communication preferences because I was logged in under MY account and not hers.

FDSJr

Contributor

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27 Messages

4 m ago

Thanks again to both of you for your replies.  My wife says that the account maintenance is my job and she doesn't want anything to do with it 😉.  I will log in with her account and deal with it ASAP.

Official Employee

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839 Messages

4 m ago

@FDSJr Happy wife, happy life! 😂

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FDSJr

Contributor

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27 Messages

4 m ago

Yes, I definitely agree.  However, I may have spoken too soon.  I logged in with her account and the system will not allow me to "turn off" email notifications.  It is turned on and seems to be locked that way.  I may need to "demote" her to Member status instead of "Manager" status. 

Official Employee

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839 Messages

4 m ago

Hrm that's strange, another way is if you make her a manager, she gets the permissions, but add another email that she may not use and set that one as the "preferred" email, and it should redirect away from her comcast.net email

 

Let me know if that's potentially a path you're interested in trying. 

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FDSJr

Contributor

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27 Messages

4 m ago

She doesn't care if she does or does not have the Manager permissions so "demotion" to Member wouldn't matter to her.  But, your alternate approach is interesting in the event that she would need the Manager permissions at some point in the future.  I will take a look at it.

FDSJr

Contributor

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27 Messages

4 m ago

My wife is still listed as a "Manager" of the account so that she keeps those permissions.  I have added an alternate email address (gmail) that she rarely, if ever, uses and marked it as "Preferred".  That should solve the issue of her receiving the unwanted account notices at her main Comcast mail address.  All we can do at this point is wait until another account notice is distributed and see what happens.  Thanks for all of the help on this.

ComcastRob

Official Employee

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250 Messages

4 m ago

You're very welcome. Our primary focus is to make sure this gets taken care of for you. I will follow up with you to make sure you did not run into any further issues. We can't thank you enough for your patience and willingness to work on this with us. Have a great rest of your week. 

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ComcastAmira

Official Employee

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2.3K Messages

4 m ago

Hello @FDSJr! I hope all has been well with you and your wife since we last spoke. I am following up to see if you have run into any further issues with your email? 

 

We look forward to hearing back from you!

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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FDSJr

Contributor

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27 Messages

4 m ago

No problems so far.  But, the issue that I reported will not appear (if it hasn't been resolved) until another account notice is distributed.  I am fairly confident, though, that all will be well when that happens.

Thanks for checking.

Official Employee

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6.7K Messages

4 m ago

Thank you for replying! Please, don't hesitate to reach back out if you notice any issues. We're happy to help! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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