Email Recipient of Account Notices

I can definitely understand how frustrating those emails are if you don't want them! Apologies to your wife for any distress! By logging into her account at xfinity.com, she can manage her Communications and Ad Preferences to stop receiving to notifications 🙂 

@ComcastGina nailed it. On top of that, your wife, as a Manager, manages the account, and functions as an authorized user so if she were to walk in a Retail store to operate on behalf of you, she has the rights to do so.

More information can be found here:

https://www.xfinity.com/support/articles/primary-and-secondary-accounts

Thanks for the info.  I probably could not find a way to change her communication preferences because I was logged in under MY account and not hers.

Thanks again to both of you for your replies.  My wife says that the account maintenance is my job and she doesn't want anything to do with it 😉.  I will log in with her account and deal with it ASAP.

@FDSJr Happy wife, happy life! 😂

Yes, I definitely agree.  However, I may have spoken too soon.  I logged in with her account and the system will not allow me to "turn off" email notifications.  It is turned on and seems to be locked that way.  I may need to "demote" her to Member status instead of "Manager" status. 

Hrm that's strange, another way is if you make her a manager, she gets the permissions, but add another email that she may not use and set that one as the "preferred" email, and it should redirect away from her comcast.net email

Let me know if that's potentially a path you're interested in trying. 

She doesn't care if she does or does not have the Manager permissions so "demotion" to Member wouldn't matter to her.  But, your alternate approach is interesting in the event that she would need the Manager permissions at some point in the future.  I will take a look at it.

My wife is still listed as a "Manager" of the account so that she keeps those permissions.  I have added an alternate email address (gmail) that she rarely, if ever, uses and marked it as "Preferred".  That should solve the issue of her receiving the unwanted account notices at her main Comcast mail address.  All we can do at this point is wait until another account notice is distributed and see what happens.  Thanks for all of the help on this.

You're very welcome. Our primary focus is to make sure this gets taken care of for you. I will follow up with you to make sure you did not run into any further issues. We can't thank you enough for your patience and willingness to work on this with us. Have a great rest of your week. 

Hello @FDSJr! I hope all has been well with you and your wife since we last spoke. I am following up to see if you have run into any further issues with your email? 

We look forward to hearing back from you!

No problems so far.  But, the issue that I reported will not appear (if it hasn't been resolved) until another account notice is distributed.  I am fairly confident, though, that all will be well when that happens.

Thanks for checking.

Thank you for replying! Please, don't hesitate to reach back out if you notice any issues. We're happy to help!