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user_e86slc
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09/07/2026 8:04 PM

Email probllems

My Comcast email account is receiving normal person-to-person email without issue, but automated account-verification and password-reset emails from multiple unrelated services—including Google, Yahoo, and SmartRent—are not being delivered at all. They do not appear in Inbox, Spam, or Trash even when checking Xfinity webmail directly, which suggests they may be getting filtered or rejected before reaching my mailbox.

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8 hours ago

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XfinityAdrienne

Official Employee

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2.2K Messages

8 hours ago

Good Afternoon, @user_e86slc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the emails, and not receiving the SMS for codes. How are you accessing the email account? Has your email been migrated over to Yahoo Mail? 

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user_e86slc

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2 Messages

I am accessing the email account via WEB (to ensure it's not my mail app).    There has been no migration to yahoo mail, I believe it is not ready for that based on a previous message I got from Xfinity Assistant.   

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8 hours ago

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XfinityAdrienne

Official Employee

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2.2K Messages

Thank you so much for sharing those details with us, @user_e86slc! I would be more than happy to further troubleshoot with you regarding the emails not being received. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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