Email problems

I was forced to switch to Yahoo mail. I did not choose or wish to use Yahoo mail. I logged on one day and my email has been down for seven days since.  Comcast offers no support or contact information for Yahoo. The Yahoo site gives an error message but no contact information. I call Comcast for help, they open a ticket (or so they say) and when I call back to check the status I'm told there is no such ticket.  I do eventually get the Yahoo Email support number and they are just as bad as Comcast. They open a "ticket" and told I have to watch my alternate Email so they can contact me. Between both companies their support is atrocious! I did not choose this! Your customer service team is terrible, it's the "pass the buck" customer service.  You just had to go and try to fix something when it wasn't broke!