Visitor
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2 Messages
Email Password Reset - Xfinity NOW - comcast.net Email
I need to reset my email password but none of the provided options are working.
The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset
When I call support (1-800-XFINITY), there is no option to request a reset code and no option to speak with a live representative.
There is no direct message option on the Xfinity support forum (forums.xfinity.com).
I suspect that the live rep option and direct message option have been disabled for my account since I have Xfinity NOW service.
How do I reset my email password if I cannot speak to a live representative and I cannot send a direct message?
XfinityJoe
Official Employee
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1.2K Messages
16 hours ago
Good morning @tooRew2btrue One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Also, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update or troubleshoot NOW internet.
For help and support you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
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