Email Password Reset - Xfinity NOW - comcast.net Email

I need to reset my email password but none of the provided options are working. 

The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset

When I call support (1-800-XFINITY), there is no option to request a reset code and no option to speak with a live representative.

There is no direct message option on the Xfinity support forum (forums.xfinity.com).

I suspect that the live rep option and direct message option have been disabled for my account since I have Xfinity NOW service. 

How do I reset my email password if I cannot speak to a live representative and I cannot send a direct message?