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user_p0owcv
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Wednesday, May 29th, 2024 12:56 PM

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Email Password Reset - Legacy Comcast Email

Our family has a number of @comcast.net email addresses that we have used for years. We no longer have comcast/zfinity service and have continued to use them without issue until today when email service stopped working and we were required to reset passwords. When we go to reset them, the web interface says the following:

"You'll need to connect to your home WiFi, then navigate to xfinity.com/password to complete a password reset."

The problem is that we no longer have xfinity wifi. How do we overcome this issue and reset the passwords so that our email works again? 

Question

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Updated 

11 months ago

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XfinityChristy

Official Employee

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2K Messages

11 months ago

 

user_p0owcv Thank you for reaching out via our Xfinity Community Forum today. The best course of action in this situation is to reach out to our Customer Security Assurance team for help. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329. Please let us know if you have any other questions or concerns, our team is here 7 days a week.

 

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user_p0owcv

2 Messages

11 months ago

The issue was resolved after talking to the customer service folks at 877-807-6581. There are a number of steps involved but all of our email accounts are now functioning again. 

Thank you Xfinity for assisting.  

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XfinitySara

Official Employee

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1.7K Messages

Excellent! Thank you for letting our team (and the community) know. Don't hesitate to create a new post should any other questions or concerns arise! We appreciate your continued loyalty, and any opportunity we have to support you and your household. Thanks again for your time on this!

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11 months ago

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