Visitor
•
6 Messages
Email not working right: Let me sign the new Terms of Service/Privacy Policy
I have posted here about regularly getting spam/fraudulent emails talking about closing my account. Last week I got this, but all ability to respond is turned off, and my email is not working correctly at all. I need this fixed a.s.a.p. please. Tell me how to sign your form.
"
It’s time to update your Xfinity account
Dear [Edited: "Personal Information"],
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
in order to continue to access your Mailbox after Jan 29th, 2025, you will need to Confirm you accept the Terms of Service.
Click here and Re-login and Update now!
If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from Feb 15th 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here
Thank you for your time and cooperation.
XfinityRaul
Official Employee
•
1.9K Messages
3 months ago
@user_wjsck7 Thanks for sharing the email you received via Forums. Have you by any chance contacted our Customer Security Assurance team to help you look into these spam emails? If not, you can contact them by visiting this link https://internetsecurity.xfinity.com/help/report-abuse. They will definitely be able to help you with this.
(edited)
0
0
BruceW
Gold Problem Solver
•
26.4K Messages
3 months ago
The message is phishing/fraud. "Click here or else" is a scammer classic. Comcast/Xfinity does not ask us to "update" our accounts, and they don't refer to their customers as "consumers". If the "Dear ???" salutation was to your email address rather than your name, that's another red flag.
If you are using a Comcast.net email address, check your email with Comcast/Xfinity's Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present in email sent to a non-Comcast,net address, or when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0