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kcp21095
1st Topic

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Sunday, August 11th, 2024 11:09 PM

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email not loading

My email has not loaded since Aug 8th. Yes, I have done everything suggested in prior conversations and tried the virtual assistant which was useless. I can send but not receive. Can an assistant help please

Karla

Question

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Updated 

11 months ago

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XfinityVianney

Official Employee

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2.3K Messages

11 months ago

 

kcp21095,

Thank you for reaching out and creating a new post. I see you have yet to receive any emails since August 8th. I’m sorry to hear that your email isn’t loading correctly and I understand how frustrating that must be. I appreciate you letting me know that you’ve already tried the suggested steps and the virtual assistant without success.

To better assist you, could you please provide a bit more information? For example:


Are you experiencing this issue on a specific device, or is it happening across multiple devices?


Are you accessing your email through a web browser, an app, or an email client (like Outlook or Apple Mail)?


Have you noticed any error messages when trying to receive emails?

Once I have more details, I’ll be able to better assist you and find a solution as quickly as possible. Thank you for your patience!

 

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kcp21095

New Poster

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5 Messages

Thanks, Vianney - Both mobile device and laptop are unable. I signed out and back in to no avail. Used MS Edge as well as Chrome with same result. No error messages...when I hit refresh, it just shows inbox with no new messages. Nothing in spam and filters have not been changed. 

K

11 months ago

0

XfinityBrianH

Official Employee

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1.5K Messages

 

kcp21095 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 months ago

0

kcp21095

New Poster

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5 Messages

Will do. Thanks for your help. 

K

11 months ago

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