Visitor
•
3 Messages
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated with spam. Our policies prohibit the transmission of spam using Comcast's platforms and services.
Why on earth would I no longer be able to REPLY to their emails? Makes absolutely NO SENSE! Nothing has changed, same email, same name etc. etc.
BEYOND frustrated!
XfinityJustinC
Official Employee
•
2K Messages
12 hours ago
Hello, @Top_Notch thank you for reaching out over Xfinity Forums. I understand the frustration when emails aren't being delivered as intended when working previously. You can review this to see if the emails being sent are in large blocks of recipients: https://www.xfinity.com/support/articles/limitations-on-sending-email
The recipient may also have spam filters set up for their account that may flag the email: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you're still having issues with email delivery, there is a great site you can visit, once there select the "Postmaster" option and there is a way to work with your Customer Security Assurance team to investigate further: https://spa.xfinity.com/help/postmaster
4
0