Is this a legitimate email?
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Here's how to get the most out of your XFINITY services.
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@comcast.net
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Your email needs Verification
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We have successfully and finally Upgraded our Mail Service.
Kindly use the link below to upgrade your data on file to keep enjoying our service.
Once the information provided matches the records on our database, your account will function normal again and all services will be activated.
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All part of our commitment to you
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You're receiving this email because you are a current Comcast customer.
© 2017 Comcast. All rights reserved. All trademarks are the property of their respective owners.
Comcast Cable, One Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103
Attn: eMarketing
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XfinityRay
Official Employee
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2.4K Messages
4 years ago
Hello, @user_996781. Thank you for being a part of our community and reaching out regarding the email. That email does look very suspicious to me. We only ask for you to verify your email address if you are adding a 3rd party email to your Xfinity ID. We notify you when you take that step that we will be sending out a verification email before we send it so you are expecting it. I also see the word upgraded is capitalized in 2 sentences which is out of place.
We have a wonderful team called Customer Security Assurance that handles these things. This is our website for security issues, https://comca.st/3wECeO9. There is a tab to report a phishing email to them. We also have our alerts page here, https://comca.st/3gBRxl8. That shows current security alerts that we are aware of. Thank you for taking the time to report this so we can keep everyone safe! Please let us know if you have any trouble reporting the email or further questions. We are glad to help!
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BruceW
Gold Problem Solver
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26.2K Messages
4 years ago
@user_996781 wrote: "... Is this a legitimate email?"
No. It's a phishing email, a scammer attempt to steal login and account information.
If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.
(edited)
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