Visitor
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1 Message
Email Message
I received an email stating the terms of service will be changed. I am trying to verify if this message is actually from Xfinity.
Visitor
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1 Message
I received an email stating the terms of service will be changed. I am trying to verify if this message is actually from Xfinity.
XfinityRoberto
Official Employee
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1.8K Messages
3 days ago
Hi there and welcome to Comcast @p1gordon. Thank you so much for reaching out to us here on our Community Forum page. You are in the right place and we are happy to assist you with your concerns. On the email you received, what is the senders email address?
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BruceW
Gold Problem Solver
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26.4K Messages
2 days ago
If it has any sort of "click here" link, it's almost certainly a scam.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for Comcast.net emails.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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