Email in inbox moving on its own.

Read and unread mail in my inbox is moving to random folders randomly. This happened before but mysteriously fixed itself. Now it’s happened again 3 times this week. Reading the forums seems there is some sort of issue with random email movement.

please advise.

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XfinitySeth

Official Employee

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581 Messages

16 hours ago

Howdy Prozac1000 👋 I appreciate you taking the time to let us know about the emails moving around on you from your inbox! I can see how this would make things confusing or even make you think messages have been deleted, so I want to help in any way I can to ensure it doesn't keep happening. When you’ve noticed this happens, has it been directly through our Xfinity Connect site after logging in?

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Prozac1000

Visitor

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2 Messages

Yes at times I can open my email to find the inbox empty then notice a folder has a ton of unread messages

thanks for any help

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15 hours ago

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XfinitySeth

Official Employee

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581 Messages

If you haven't tried already, from your Xfinity inbox, make sure any filters have not been set up or assigned in error that would be sending the messages to the new folder you're seeing. You can check on your current email filtering by following the steps at xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience 👍

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15 hours ago

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Customer Service

Prozac1000

Email in inbox moving on its own.

XfinitySeth

Prozac1000

XfinitySeth

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