Visitor
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1 Message
Email going into Trash box & not Inbox
Hi
My Comcast email goes directly into the Trash instead of Inbox. I am no longer a Comcast subscriber but I still use Comcast email. I've been able to get to the Filter rules but I have no idea as to what to put in the boxes . Can you please give me instructions on how to fix this. I've checked everything & nothing else is wrong. I can only read my Comcast email in the Trash folder. I have not gotten the email to move to Google yet from computer either. Thank You for any help
fur
XfinityJustinC
Official Employee
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1.9K Messages
3 hours ago
Hello, @Brainlessj thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and want to ensure you're able to get your email settings updates so the emails aren't sent to your trash bin. We have this helpful document that shows how to edit your email settings, and create specific rules if needed: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
Please let me know if this was helpful.
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