New Poster
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7 Messages
Email from xfinity bogus or real
Several emails supposedly from xfinity asking me to update mail box or can be terminated....no idea what thats about.
New Poster
•
7 Messages
Several emails supposedly from xfinity asking me to update mail box or can be terminated....no idea what thats about.
XfinityRaf
Official Employee
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378 Messages
4 months ago
Good afternoon @lzmom. When did you receive the most recent email?
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BruceW
Gold Problem Solver
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25.7K Messages
4 months ago
It almost certainly a phishing attempt, reported many times over the past week or two. If you check your mail with Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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