email folders are missing; how to restore them?

user_w8s4to -  Hello! You’ve reached the right team, and I’m really glad you reached out . We’re here to help get your Xfinity email working the way it should. To understand what’s going on and work toward a solution together, I’ll need to ask a couple of quick questions.
To start, can you let me know how you’re currently accessing your Xfinity email? Also, have you already completed the upgrade from your Comcast email experience to Yahoo Mail? We will get this sorted out. I’m here to help every step of the way.