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user_im8rfk
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Tuesday, December 24th, 2024 4:44 PM

email customer service

I believe my current Xfinity internet plan expires on 1/25/25. I would like to cancel my Xfinity service immediately upon completion and expiration of that contract.  Please arrange that for me.  Also, please instruct me how to return my modem/router and the TV remote control I was provided.

Al [Edited: "Personal Information"]

Question

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Updated 

4 months ago

 • Edited

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XfinityBenjaminM

Official Employee

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2K Messages

4 months ago

 

user_im8rfk Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us but we'll do everything we can to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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