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Saturday, June 22nd, 2024 4:33 PM

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Email compromised

Good afternoon, my personal email was showing as comprised and xfinity requested that I reset my password. However the only backup email I could use to do it was a college email that is no longer in service. I need my password reset, I tried calling the phone number given for assistance but the email that I need reset is not the same email as I have attached to my home internet which is what the automated phone call brings up. Personal email that I need reset [Edited: "Personal Information"]. Thank you for any assistance. 

Official Employee

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2.3K Messages

10 months ago

Hello user_dv841z, I hope you're having a great weekend so far, outside your email issues. To make sure we're on the same page, are you able to follow the steps hyperlinked Here to reset your password? If you're able to log into your Xfinity app or website, you can also manage your recovery options by using this Link

 

Expert

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31.4K Messages

10 months ago

@user_dv841z 

Good afternoon, my personal email was showing as comprised and xfinity requested that I reset my password. However the only backup email I could use to do it was a college email that is no longer in service. I need my password reset, I tried calling the phone number given for assistance but the email that I need reset is not the same email as I have attached to my home internet which is what the automated phone call brings up. Personal email that I need reset [Edited: "Personal Information"]. Thank you for any assistance. 

Just create a GMail account for a backup email.

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