Lanettelynn's profile

New Poster

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1 Message

Mon, Dec 14, 2020 8:00 AM

Email billing messages

Hello,

I just recieved for the second month an email that is telling me that I have a late payment.  The crazy part is that my bill is not late and is set up with automatic payments.  

How do I proceed in communicating to the correct source to get these to stop.  It is distressing to think that a bill has not been paid.  It also takes time to check to make sure all is well.  

Thanks, L

Responses

Again

Expert

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26.1K Messages

8 m ago


@Lanettelynn wrote:

Hello,

I just recieved for the second month an email that is telling me that I have a late payment.  The crazy part is that my bill is not late and is set up with automatic payments.  

How do I proceed in communicating to the correct source to get these to stop.  It is distressing to think that a bill has not been paid.  It also takes time to check to make sure all is well.  

Thanks, L


If you're not checking your billing statement monthly, you should be; actually it's your responsibility to do so.  You can find a copy of your bill in PDF form in My Account.  Looking those over might tell you why you have a late payment.

XfinityChe

Official Employee

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6.1K Messages

7 m ago

Hi @Lanettelynn! Thank you for using the Xfinity Forum to share your billing concerns regarding the late fee on your monthly statements. I can definitely understand how distressing this could be for you! I'd be happy to review your account and help get this taken care of so it's no longer an issue. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

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