user_dyiepw Thank you for stopping in for help with the settings for your Xfinity email using your iPhone and laptop. If you check out our Email setup support page, you can find directions for all kinds of different devices/email servers. Keep in mind, we are transitioning away from our Comcast.net email and moving customers over to Yahoo, and these are instructions for customers who have not been moved over yet.
The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them. This is the error I’m getting on Xfinity and this is the error I’m getting on my iPhone
Did you change your password recently on the website?
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"... The provided login data to access mail server imap.comcast.net seem to be wrong ..."
Two possibilities: Comcast/Xfinity cancelled the email address, or the password of a secondary account changed.
To fix the problem if it's a secondary account password, first verify that you can log into the account for the secondary address at https://connect.xfinity.com/. If that's working properly you'll need to change the password stored in the webmail settings for the account showing the error message. Click (gear icon) / Email Settings / Accounts and then Edit for the account with the changed password. Enter the current password for that address under "Incoming server / Password", then click "Save".
Your access to your secondary account should be restored. Please let me know if this helps!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityAmandaB
Official Employee
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3K Messages
6 months ago
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BruceW
Gold Problem Solver
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27.3K Messages
6 months ago
To fix the problem if it's a secondary account password, first verify that you can log into the account for the secondary address at https://connect.xfinity.com/. If that's working properly you'll need to change the password stored in the webmail settings for the account showing the error message. Click (gear icon) / Email Settings / Accounts and then Edit for the account with the changed password. Enter the current password for that address under "Incoming server / Password", then click "Save".
Your access to your secondary account should be restored. Please let me know if this helps!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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