Frequent Visitor
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21 Messages
Email and service question
Can someone direct me to who to call directly for help with these issues?
For one, I need help with detangling my e-mail. I have way too much and need to figure an easy way to have them automatically go to sender folders if possible. Dovetailing that into my othe question. I’m visually impaired… I was told to contact xfinity to get a few 4s off of my bill, how can I do this? Thanks…
XfinitySara
Official Employee
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1.7K Messages
3 years ago
Hello, @Moongems! Thank you for coming to the Xfinity Forums page for help from our community. I am definitely someone who appreciates having an organized email with folders for particular senders, and am happy to help however I can today! Here's how to Create Personal Folders and Move an Email to a Folder with Xfinity Connect. I hope that helps with your first concern! Regarding your second/billing request, and to clarify, are you looking to lower your bill at this time?
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XfinitySara
Official Employee
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1.7K Messages
3 years ago
@Moongems - Wow! That is a lot of emails, but is also pretty common, I'd say. You know what might help? You can also Set Email Filters or Spam Filters. After clicking that link, scroll down (past the Spam Filter section) till you see "Set Up Email Filters". That outlines how to sort your messages into different folders, such as folders for all family or work emails, by using filters. I hope that saves you some time :)
Thanks for clarifying about the specific discount your friend mentioned. I'd be happy to look over your account and see if this is an option for you! Could you please send our team a private message with your full name and full address to get started? We'd like to take this off of the public platform since we'll be discussing account and billing details.
To send a "Direct (private) Message":
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Littlepages
Visitor
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3 Messages
3 years ago
I'm a senior citizen. What do mean dropping service on June 7 ???
I checked the new app & it only supports cell phone screens & NOT I-Pad screens.
If I-Pad was supported, I'd have no problem.
Please alert XFINITY regarding this issue.
Bob Littlepage
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