Thank you for reaching out and creating a new post. I wanted to ask about your question. Are you needing help with your Xfinity email address? If so, can you tell me about your current issues and how I can assist?
I am just trying to find out if this e-mail is legitimate or a spam?
From: CRUCIAL UPDATE [Edit: Email Address Removed] Sent: Monday, January 26, 2026 10:29 AM To: [Edit: Email Address Removed] Subject: Important message from Comcast
XFINITY
We are currently closing the Old Version of Your mail account Today
Enjoy a new version when you Upgrade to the newest version.
Failure to update to our new terms may lead to permanent removal of your account from our data-base.
Kindly click the button below to validate your account
[Edit: External Link Removed]
Thank You. Please do not reply to this message Mail sent to this address cannot be answered
user_f5m8vv, Got it, I appreciate you giving us a screenshot of what you got emailed. This appears to be an illegitimate email. I would not follow up with this email or click any links it provided. You can also report this email as spam to our security team.
We are starting to give customers the option to move their email to Yahoo Mail, but this email isn't that. I also inspected the link in the email you pasted, and it doesn't direct you to your email or our website.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVianney
Official Employee
•
2.5K Messages
1 hour ago
Thank you for reaching out and creating a new post. I wanted to ask about your question. Are you needing help with your Xfinity email address? If so, can you tell me about your current issues and how I can assist?
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