Hey there, @user_ub3kr0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh man, I am sorry to hear about your husbands email access, I know how important my email is, so I totally understand.
How is your husband accessing his comcast.net email? Has he logged into the email recently or has it been sometime since he has attempted to access the email? Do you receive an error when attempting the email? Please let us know.
Gotcha, thank you for clarifying that for us @user_ub3kr0! Can you follow the link here and select forgot password? It will then prompt through resetting the password. Once those steps have been completed, the email access should be restored.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
•
1.8K Messages
4 hours ago
Hey there, @user_ub3kr0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh man, I am sorry to hear about your husbands email access, I know how important my email is, so I totally understand.
How is your husband accessing his comcast.net email? Has he logged into the email recently or has it been sometime since he has attempted to access the email? Do you receive an error when attempting the email? Please let us know.
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