Email account

cypress7 Good morning! We appreciate you reaching out to our Xfinity Community Forums Team regarding your email. I can see the concern, especially if you are using it on a regular basis for work. I'd be happy to take a closer look into your account, and get you in the right direction for a resolution. Can you please send a Direct Message with your name, the service address, and the email address we will be working with today? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it