Email account deleted

I am beyond infuriated with how Xfinity tier one through three support has handled my issue. I did not log into my Comcast email account for apparently over 12 months, however, I never received an email to my secondary email address on my account advising that my Comcast email would be terminated for inactivity. I have been on the phone for a collective two hours with customer support and escalations, With absolutely no resolution. It clearly states in the Xfinity app that all I need to do to reactivate my Comcast email is access my inbox. However, when I click any link or directive or pop-up to access my emails, I am redirected to this article on the Xfinity website explaining how to access my emails. I am not the only one with this issue. Now I am being told that all of my emails and data have been deleted, and I have no way to reactivate my email address that I was promised for life when my service was started. 

I have had to re-explain my issue with every single person I spoke with in this company. Not a single person understood what I was saying, and I was very clear and direct. I work in customer service. I have worked in call centers. This standard that Xfinity is providing is deplorable.

I should not have to re-explain an issue three times when I am already on the phone in silence, letting the advocates notate my account while I’m still on the line. And to come out of this with absolutely no resolution after the hours I have spent on this issue is beyond infuriating. I was essentially provided a service that was then removed with zero notice. I did not receive any notice to my secondary email account that my Comcast email was going to be terminated. This is reportable to the Better Business Bureau and state Attorney General, but this is my last straw to see if there is even one competent employee in this company who can understand and fix this issue.