Email access is failing on current versions of both Firefox and Chrome on my PC

After I successfully login I'm getting "Please Try Again Shortly
Something Went Wrong - Error 10A"

Responses

Oldest First

Selected Oldest First

MrVXT

New Poster

•

7 Messages

4 hours ago

This may be related to this stupid "Norton Safe Web" [Edited: "Inappropriate Language"]. Something about SSLKEYLOG file IIRC

(edited)

0

XfinityGabriel

Official Employee

•

3.5K Messages

4 hours ago

MrVXT, Thanks for reaching out. I can certainly understand how frustrating it is to successfully sign in only to be met with an Error 10A message afterward. You've come to the right team of experts to help over social media. As a next step, I'd recommend checking for any email filters or rules that may be affecting mailbox visibility, particularly if you're noticing missing messages. If the mailbox itself appears healthy, performing a Force Resync can often help refresh the connection and restore normal functionality. Please keep us posted on the results, and we'll be happy to continue troubleshooting with you if needed.

3

0

MrVXT

New Poster

•

7 Messages

I forced the issue by clearing cache and cookies on Chrome, updated Chrome and "it's working" again. With Firefox I disabled Norton Safe Web and that worked. I checked Chrome and all the Norton extensions were enabled. For now? I guess it's working well enough. I'll recheck Firefox after it's next update (which seems to happen hourly) to see if Norton has grabbed that again. I'm still curious about SSLKEYLOG since that, initially, seemed to be the catalyst.

Like

Reply

2 hours ago

0

XfinityChristy

Official Employee

•

3.1K Messages

@MrVXT Sounds good, I will check in with you on Sunday to see how things are going. If you need anything before then, please let us know. Our team is here to help 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 hours ago

0

U

user_odvfte

Visitor

•

1 Message

I was also seeing the "Error 10A" response on login" from chrome.
I deleted all the cookies for xfinity and comcast in the browser and that resolved the issue for me

Like

Reply

21 minutes ago

0

cirrus

Contributor

•

24 Messages

8 minutes ago

I am seeing the same error message.

0

Customer Service

MrVXT

Email access is failing on current versions of both Firefox and Chrome on my PC

MrVXT

XfinityGabriel

MrVXT

XfinityChristy

user_odvfte

cirrus

New to the Community?