Visitor
•
2 Messages
Email about Cancellation
I've received two emails about my services being canceled at my request however I did not request to cancel my services. What should I do?
Visitor
•
2 Messages
I've received two emails about my services being canceled at my request however I did not request to cancel my services. What should I do?
CCVanessa
Contributor
•
234 Messages
2 years ago
Hello, thank you for taking the time to reach out for assistance. I understand you have some concerns regarding an open order you did not request, and I am happy to help. To get started, we would need to move to a private chat and get the account pulled up. Please send us a direct message with your full name and service address. You can do this by signing in and clicking direct message, or using this link https://comca.st/3EqVMu7.
0
0
AAInOrland
Visitor
•
6 Messages
2 years ago
I have the same issue - two emails indicating that my services will be disconnected on the 16th. I have talked to customer service, and they claim that there is no disconnection order in play. But given the experience I have had over the past two weeks, I fully expect to be on with Xfinity on 6/16 trying to get my internet restored. Fingers crossed this does not occur!
(edited)
1
0