Visitor
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1 Message
Elite upgrade
I was trying to do an ELITE UPGRADE in my local xfinity store because I saw in my xfinity app that I am eligible to upgrade I showed the document to make it easier but to my disappointment the agent said I NEED TO PAY THE BALANCE FIRST before I can upgrade.
So I called a representative after 2 calls from different people and Upgraded my so called plan to a new generational plan to my surprise I STILL NOT GET THAT "ELITE UPGRADE" that xfinity is advertising?
This is so frustrating I've been an xfinity member for 4 years now but this advertisement and premium plan is getting on my nerves!
XfinityAbby
Official Employee
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1.2K Messages
1 hour ago
Hello @user_Chalapman24 thank you for taking the time to reach out on our community forum. I know how important it is to ensure that you can upgrade your device when you would like. I have attached a link here. Upgrade Device do you know if your phone and plan meet the eligibility requirements listed in that link?
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