Visitor
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1 Message
Elite Upgrade Issue
I am on the Premium Unlimited plan and I haven’t upgraded my lines at all yet. However, I’m not able to upgrade my lines as they are not routing properly in the system. They are only giving me $5.55 credit towards my device payments instead of the promised forgiveness of the remaining balance due along with receiving the new device promotional discount.
XfinityRichard
Official Employee
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3.2K Messages
6 hours ago
Hi there, @SpanishMike2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to upgrade your lines. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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