Contributor
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226 Messages
Eligible for a free equipment update
Comcast has been sending me "You are eligible for a free equipment update" messages.
For several years I have been running with modem Arris TG1682G (in bridge mode with my own router), DVR Motorola RNG200N, and the 300 Mbps plan with HD service.
I like the current 'old' TV guide and I use the DVR a LOT with an add on 500GB (I think) external hard drive designed to be compatible with Comcast.
I'm nervous about making this move to a new equipment update and losing the TV guide I am used to and the DVR that allows me a lot of storage that I can keep as long as I want to.
What will I lose if I accept this new equipment upgrade offer from Comcast?
What will I gain besides the added speed they mention?
Will I be required to also change plans, i.e., go from the channels I currently have vs. having to choose a new plan that may not have the same mix of channels?
Will the DVR provided have limitations compared to what I am used to. i.e., be in the cloud with limited capacity and time limits on the content?
Will a Roku work with the new equipment?
Thanks for any insight, advice, recommendations you can give me.
XfinityDuron
Official Employee
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681 Messages
6 months ago
Hello @ggeinec, I understand being nervous about making changes to your equipment. If you are comfortable with your current equipment you can absolutely keep what you are using. We periodically update our equipment to maintain a great entertainment experience for our customers. You will lose nothing in your upgrade, everything you have saved in your DVR cloud will transfer over to any new equipment.
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ggeinec
Contributor
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226 Messages
4 hours ago
Please see my original post above. I'm following up since some of my questions were not answered previously and I have new ones as well.
My upgrade offer says: You're eligible for a new Xfinity WiFi Gateway — at no extra cost. It's one of the exclusive perks included in your membership, and it means faster speeds, more reliable WiFi, and our best equipment.
Will the upgraded equipment really be new equipment or will it be returned or refurbished equipment?
I.e., will I get a new never used gateway (modem\router) or will I get a previously used one?
My new equipment upgrade offer makes no mention of a DVR, what happens with that?
I.e, will I keep my current physical DVR and still be able to use it? Or will I have to move to a cloud DVR and add a plan for that?
If the latter, where can I find information on available DVR plans?
My upgrade offer specifically mentions an increase in speed. My current plan speed is 300, what will my speed be with the upgraded equipment?
I.e., will it be 400? Or higher?
Will I be able to put the new gateway in bridge mode so I can use my own router?
I.e., will I be able to turn off WiFi on the new gateway?
Will I be able to keep my current channel lineup plan or will I have to choose a new plan?
I.e., go from the plan with channels I currently have to a new plan that may not have the same mix of channels and may cost more?
Will a Roku for streaming work with the new equipment?
Simple Yes or No.
Thanks for any insight, advice, recommendations you can give me.
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