Contributor
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224 Messages
Eligible for a free equipment update
Comcast has been sending me "You are eligible for a free equipment update" messages.
For several years I have been running with modem Arris TG1682G (in bridge mode with my own router), DVR Motorola RNG200N, and the 300 Mbps plan with HD service.
I like the current 'old' TV guide and I use the DVR a LOT with an add on 500GB (I think) external hard drive designed to be compatible with Comcast.
I'm nervous about making this move to a new equipment update and losing the TV guide I am used to and the DVR that allows me a lot of storage that I can keep as long as I want to.
What will I lose if I accept this new equipment upgrade offer from Comcast?
What will I gain besides the added speed they mention?
Will I be required to also change plans, i.e., go from the channels I currently have vs. having to choose a new plan that may not have the same mix of channels?
Will the DVR provided have limitations compared to what I am used to. i.e., be in the cloud with limited capacity and time limits on the content?
Will a Roku work with the new equipment?
Thanks for any insight, advice, recommendations you can give me.




XfinityDuron
Official Employee
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309 Messages
11 hours ago
Hello @ggeinec, I understand being nervous about making changes to your equipment. If you are comfortable with your current equipment you can absolutely keep what you are using. We periodically update our equipment to maintain a great entertainment experience for our customers. You will lose nothing in your upgrade, everything you have saved in your DVR cloud will transfer over to any new equipment.
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