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ggeinec
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225 Messages

Monday, October 27th, 2025 10:39 PM

Eligible for a free equipment update

Comcast has been sending me "You are eligible for a free equipment update" messages.

For several years I have been running with modem Arris TG1682G (in bridge mode with my own router), DVR Motorola RNG200N, and the 300 Mbps plan with HD service.

I like the current 'old' TV guide and I use the DVR a LOT with an add on 500GB (I think) external hard drive designed to be compatible with Comcast.

I'm nervous about making this move to a new equipment update and losing the TV guide I am used to and the DVR that allows me a lot of storage that I can keep as long as I want to.

What will I lose if I accept this new equipment upgrade offer from Comcast?

What will I gain besides the added speed they mention?

Will I be required to also change plans, i.e., go from the channels I currently have vs. having to choose a  new plan that may not have the same mix of channels?

Will the DVR provided have limitations compared to what I am used to. i.e., be in the cloud with limited capacity and time limits on the content?

Will a Roku work with the new equipment?

Thanks for any insight, advice, recommendations you can give me.

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26 days ago

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XfinityDuron

Official Employee

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361 Messages

27 days ago

Hello @ggeinec, I understand being nervous about making changes to your equipment. If you are comfortable with your current equipment you can absolutely keep what you are using. We periodically update our equipment to maintain a great entertainment experience for our customers. You will lose nothing in your upgrade, everything you have saved in your DVR cloud will transfer over to any new equipment. 

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ggeinec

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"You will lose nothing in your upgrade, everything you have saved in your DVR cloud will transfer over to any new equipment."

Yeah, this is one of my big concerns. I have a physical DVR built into my cable box with an external hard drive attached, not a cloud DVR. My understanding is that I will lose all of what's on my current physical DVR if I move to the cloud DVR, and that the cloud DVR is limited in the capacity it holds and how long the content stays there. Please correct me if I am wrong.

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26 days ago

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XfinityJoe

Official Employee

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1.1K Messages

Good morning @ggeinec if your recordings are not on the cloud, and your external hard drive has been formatted with a DVR box, it cannot be used to watch recordings on another device. If you plug your external hard drive into a different box, or your computer once it has already been formatted with your DVR box, you will be prompted to reformat the external hard drive, which will erase all of your recordings.

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26 days ago

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