Visitor
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3 Messages
Electronic equipment damages
My surveillance equipment and HVAC were damaged by a power surge that enter my house via the coaxial cable. I have surge protection to the incoming power line and this was not impacted.
liberty Mutual Comcast claim department are not answering my claim demands.The Ethernet Equipment circuitry was burnt and later replaced. I considering legal counseling.
XfinityJoshuaE
Official Employee
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266 Messages
19 d ago
Thanks for letting us know about the troubles you've been having. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Peer to peer chat" icon
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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user_5f809c
Visitor
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3 Messages
12 d ago
Need help on sending a peer to peer message. I don’t know how to do this.
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