U

Visitor

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3 Messages

Wed, Jul 27, 2022 10:33 PM

Electronic equipment damages

My surveillance equipment and HVAC were damaged by a power surge that enter my house via the coaxial cable. I have surge protection to the incoming power line and this was not impacted.

liberty Mutual Comcast claim department are not answering my claim demands.The Ethernet Equipment circuitry was burnt and later replaced. I considering legal counseling.

Official Employee

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266 Messages

19 d ago

Thanks for letting us know about the troubles you've been having. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Visitor

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3 Messages

@XfinityJoshuaE​ 

Hello

I had similar situation on July 22-23. We had a lightening near /on top of our house and had no internet, TV or phone service. It took sometime to get Comcast crew as all Neiborhood was affected. Per Comcast repair person fuse/protection device on the entrance to my house was "melted" and had to be replaced. I had multiple problems throughout the house: burned ethernet switch box, burned electronics from security system and video equipment.

Evgueni

XfinityChe

Official Employee

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6.4K Messages

We'd be happy to take a deeper look into this for you @user_7e842d. To get started, please create your own public post in the Customer Service category board with details of your experience, and we can go from there.

For information on how to create your own public post, please view this link Getting Started in the Xfinity Help & Support Forum, and scroll down right above the "Posting In The Forum:" section to learn how to create posts. I hope this helps and look forward to helping you with  your Damage issues @user_7e842d.   

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

12 d ago

Need help on sending a peer to peer message. I don’t know how to do this.

Official Employee

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405 Messages

Hello, @user_5f809c! We did receive your Direct Message. We will continue there. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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