Visitor
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1 Message
electric fence damage
My electric fence signaled a disconnection. The company came out and said the line was severed by xfinity. I had to repair the line. They gave me photos and receipts for the damage that I had to fix. How do I file for a reimbursement from the damage that company made?
XfinitySean
Official Employee
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795 Messages
1 hour ago
Welcome to the community forums, user_1gc21v, and thanks for reaching out! I'd first like to say I'm truly sorry to hear about the damage to your fence. Our team can absolutely help by getting a claim submitted. Please send us a direct message with your full name, name on the account (if different/applicable), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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