Visitor
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2 Messages
Elected AutoPay and was Double Charged [Edited]
They run promotions to get you to sign up and DO NOT HONOR THEM!! [Edited: Inflammatory Language] elected auto pay and was charged DOUBLE (for the promotion they did NOT honor.
It takes an act of congress to speak to a live agent. Their chat is worthless. If they can't help you, they simply disconnect [Edited: Inflammatory Language]
XfinityAlfonso
Official Employee
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1.7K Messages
4 days ago
Good evening user_cnk2op thank you so much for taking the time to reach out here via our Xfinity Forums. We are disheartened to hear about your experience, but we are available to help in any way possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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