Visitor

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2 Messages

Friday, July 31st, 2026 2:28 PM

Either deal match or cancel service

Hey if you guys can deal match AT&T $40 for 1 gig internet with the $200 gift card I’ll stay with yall, if not that’s fine too. 

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Official Employee

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4.9K Messages

2 hours ago

Hi user_qqmu3p! We appreciate you taking the time to visit and reach out on our Xfinity Forum. We value you as a customer, and please know my team is always here to support you. I absolutely understand the need to lower your monthly bill. Unfortunately, we do not price match, but my team would love to see what offers we have available that better fit your billing needs. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

 

 

Visitor

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2 Messages

@XfinityAmira​ 

no problems. I appreciate it, I’ll call to cancel later. 

Official Employee

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4.9K Messages

We certainly do not want to lose you as a customer, user_qqmu3p. Before you proceed with cancelling, please allow us to double-check for a better-fitting plan/price. If you still wish to cancel after discussing available options, my team can also assist you with that here. 

 

Please follow the steps provided in my previous message to send us a Direct Message. Thank you! 

 

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