Egregious Fees

I needed to pause my account because I lost employment and am waiting for unemployment to come in. I was told that they would like to charge me $8 a month on a plan that cost $14.99 a month. That is egregious! I picked Xfinity because my building was already hooked up with their service and that was the easiest option, but I have to be real about how I feel about these issues: customer service is extremely poor when they make it so frustrating to even reach a person, the extreme wait times(even dming has been over two hours now and that is really unacceptable) and not having provisions to pause service so you fon't have to make things difficult for long time customers is poor service as well. It feels like the aim is to get more hookup fees. I would rather cancel my account than go for that. This is poor business and there are plenty of other providers. I have had this service now for quite some time but because of all if this, I feel there is no other option but to close my account and open one with another wifi company. Who would pay over half their monthly bill to pause service? Taxes aren't even that high. Also on a dm since 3:47 pm and still have not wrapped this matter ip and when I asked for ThomasA to give me the steps to close my account, he decides to take up even more of my time and ognore what I asked and tell me what I could afford and how $8 is really reasonable depending on how I use it...WHAT does that even mean? No one should be telling a customer -when they've slready stated they are waiting on unemployment- what they can afford. I just can't believe the tone deafness and poor customer service. I really am astounded at how difficult this has been to just talk to a live person and get my questions answered in a tinely fashion this should be wrapped up rather quickly. To also lose a customer because you are charging for services not rendered is also rather astounding. I have never heard of any business charging to pause services.