Regular Visitor
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2 Messages
[Edited]
Hello, today I received a 200-dollar credit card that expires on 9/2023 for my sign-up to Xfinity mobile when we signed up we were told that it would be a 300 hundred dollar card what happened to this item? again we were sent a 200 credit card what happened to the advertised 300-dollar credit card and why the a 6-month limit?
XfinityRay
Official Employee
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2.8K Messages
2 years ago
Hi there, @user_dla321. Congratulations on your reward! The gift cards are always great to receive! I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to find out about the amount of the gift card. Sometimes there is more than 1 reward, so another gift card shows up in a separate shipment. I am not sure if that is the case here, but it comes to mind. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 1-888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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