3 Messages
[Edited] with the Worst Customer Service Ever!
Previous user post explains my situation perfectly. After 3 hours and 5 calls, their foreign legion still hasn't been able to resolve my billing issue.
Why does Xfinity/Comcast [Edited: "Language"] so bad....
First it's lack of customer service. They hire min wage folks who read staged responses to FAQs. Anything beyond rebooting a modem - you'll be in one long black hole. 90% of online customer service (chat) is from India - where more difficulties are added when lost in translation.
Secondly, Xfinity/Comcast have perfected "customer deflection". They make it literally impossible to contact them directly, you have to jump through "copious" amounts of hoops/suggestions. Have an internet issue - IE: slow speed? Their rep will try to upsell you - NOT once addressing your problem. These folks are ruthless, spineless and greedy - they ABSOLUTELY DON'T CARE if you are a happy customer. They play the "numbers game" and until business drops to the point that management notices, they could care less about your issues.
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hello there @user_81abdf thanks for contacting our Xfinity Support Team over our Forums. We are truly sorry to hear about your recent experience with trying to get assistance with your internet issues and we are happy for the opportunity to make this right today. Can you please send us a private message with your full name and service address so we can get started. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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