[Edited] with the Worst Customer Service Ever!

Previous user post explains my situation perfectly. After 3 hours and 5 calls, their foreign legion still hasn't been able to resolve my billing issue.

Why does Xfinity/Comcast [Edited: "Language"] so bad....

First it's lack of customer service. They hire min wage folks who read staged responses to FAQs. Anything beyond rebooting a modem - you'll be in one long black hole. 90% of online customer service (chat) is from India - where more difficulties are added when lost in translation.

Secondly, Xfinity/Comcast have perfected "customer deflection". They make it literally impossible to contact them directly, you have to jump through "copious" amounts of hoops/suggestions. Have an internet issue - IE: slow speed? Their rep will try to upsell you - NOT once addressing your problem. These folks are ruthless, spineless and greedy - they ABSOLUTELY DON'T CARE if you are a happy customer. They play the "numbers game" and until business drops to the point that management notices, they could care less about your issues.

Responses

XfinityJorge

Official Employee

•

2.2K Messages

2 years ago

Hello there @user_81abdf thanks for contacting our Xfinity Support Team over our Forums. We are truly sorry to hear about your recent experience with trying to get assistance with your internet issues and we are happy for the opportunity to make this right today. Can you please send us a private message with your full name and service address so we can get started. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

4

0

U

user_81abdf

3 Messages

@XfinityJorge I want Xfinity to honor their side of our contract. The credit I received was on my Sept bill, which was not adjusted to the agreed $75.00/mo. Fix it. And hive me an additional credit of $150.00 for all the time I have wasted, when I was correct all along,

Xfinity Contract Chat 7.31.2023

From Agent,

I have found the best promotional deal for you with maximum discount rate with our Singe play package with our Gigabit speed Internet with 1000Mbps speed with the rented modem included for $85/month after autopay and eco bill discount it will be $75.00/month Including all taxes and fees with 12 months of contract agreement.

From Agent,

Also regarding the bill which been generated on your account, since you have opted for a another plan, you will be getting pro-rated credit of charges in your next bill accordingly.

2 years ago

0

XfinityAlyssaA

Official Employee

•

1.9K Messages

We'd be happy to look further into your bill concerns @user_81abdf. We'd also be happy to review the account for any applicable credits. Rest assured, we understand the importance of making sure your bill is correct and want to help make this right. Can you please send us a private message with your full name and service address so we can better assist? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_81abdf

3 Messages

@XfinityAlyssaA Wow! [Edited: "Language/Inflammatory"] Jumped through your direct message hoops and...

(edited)

2 years ago

0

XfinityBenjaminM

Official Employee

•

2.1K Messages

Please send us a Direct Message if you require additional support. We provided instructions on how to send us a DM in our previous response.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

user_81abdf

[Edited] with the Worst Customer Service Ever!

XfinityJorge

user_81abdf

XfinityAlyssaA

user_81abdf

XfinityBenjaminM

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