[Edited] with the Worst Customer Service Ever!

Previous user post explains my situation perfectly.  After 3 hours and 5 calls, their foreign legion still hasn't been able to resolve my billing issue.   

Why does Xfinity/Comcast [Edited: "Language"] so bad....

First it's lack of customer service. They hire min wage folks who read staged responses to FAQs. Anything beyond rebooting a modem - you'll be in one long black hole. 90% of online customer service (chat) is from India - where more difficulties are added when lost in translation.

Secondly, Xfinity/Comcast have perfected "customer deflection". They make it literally impossible to contact them directly, you have to jump through "copious" amounts of hoops/suggestions. Have an internet issue - IE: slow speed? Their rep will try to upsell you - NOT once addressing your problem. These folks are ruthless, spineless and greedy - they ABSOLUTELY DON'T CARE if you are a happy customer. They play the "numbers game" and until business drops to the point that management notices, they could care less about your issues.