@user_eqo8c7 Thank you so much for letting us know you sent over documents for your ticket. For tickets involving your address being entered into our system they are addressed by a specialized team. When additional documents are requested typically they are uploaded to be attached to your request/ticket, so our team can have all the needed documents in one place. You can visit a store location to have them uploaded for you to ensure they get to our team or if you have a scanner I would be happy to upload them for you as well.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmandaB
Official Employee
•
2.7K Messages
2 years ago
@user_eqo8c7 Thank you so much for letting us know you sent over documents for your ticket. For tickets involving your address being entered into our system they are addressed by a specialized team. When additional documents are requested typically they are uploaded to be attached to your request/ticket, so our team can have all the needed documents in one place. You can visit a store location to have them uploaded for you to ensure they get to our team or if you have a scanner I would be happy to upload them for you as well.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
0
0