Visitor
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2 Messages
Tech no show (Edit)
I switched over to xfinity on the 26 of December, I was scheduled for install of internet the following week. On the date of my installation no tech showed up i called into customer service and they scheduled a new date, this happened 6 more times. And today I called back in cause of another no show just to find out not one of the customer service representative submitted the installation, so they just waisted my time fpr no reason. Let's not forget the amount of time i got hung up on, and when I tried the online chat they just passed me on to another person 5 times also I would have to restart the whole process and re explain that I haven't even been set up yet. I would recommend xfinity to my worst enemy. I don't get how a company can get so big when they can't even take care of the customers. The whole customer service department needs a complete revamp and the definitely need to stop out sourcing to to another country. They do have good deals but its not worth the complete unprofessionalism of the customer service.
XfinityNatalie
Official Employee
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529 Messages
21 hours ago
Hey there, user_q4q25z! We appreciate you reaching out to us on our XFINITY Community forum. We understand your time is valuable, and this is never the onboarding experience we wish upon any of our valued members. We would love the opportunity to help rectify this matter for you!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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