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user_eb4d84
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Thursday, August 17th, 2023

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[Edited: PII] ticket number

My address to my new house is [Edited:PII]. My neighbor's around my house all have Xfinity in their house. They all get it from the telephone line that's in the back of my house also. Please enter my address for service as Xfinity definitely is at my house as the pole is right there 5 ft from my home. Please run cable to my house and let me know when we can install service thank you. Ticket number for reference, which is: [Edit:PII]

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2 years ago

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XfinityMichaelC

Administrator

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4.5K Messages

2 years ago

Hello, @user_eb4d84! Thanks for reaching out to us on the forums! We know how frustrating it can be to see that the neighbors have access to our service while you are wondering why your house does not. We can certainly have a further look into the ticket and see what's going on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

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user_eb4d84

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@XfinityMichaelC​ [Edited:PII]

(edited)

2 years ago

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XfinityOrlandoM

Official Employee

 • 

2.3K Messages

@user_eb4d84

 

Could you please remove your personal information from this thead and send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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2 years ago

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