[Edited: "Personal Information"]

This is in response to my granddaughter being bit by a dog in her neighborhood.  To call them animals and assume my daughter a homeowner that pays her taxes is on welfare was uncalled for and we are not standing for this and we are appalled that this woman works for your company. 

Thanks for posting on our Community Forums for assistance, user_95wyu6. I am sincerely sorry to hear about your experience. We'd like to report the agent in question. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Thanks for reporting the agent, user_95wyu6. We have emailed the correct department for further assistance with this. The issue will be dealt with accordingly. If you need anything else, don't hesitate to let us know. Have a great rest of your day.