[Edited: "Personal Information"] Customer Service

@user_c02xlz

Thanks for reaching out to us,  I do apologize for any inconvenience you have experience.  As a customer myself I would not be happy if I were not able to get my concerns addressed with my service provider.  I'll be happy to assist you with your concern If you could please send our team a direct message with your full name and full address,

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it