Hello @user_7zef9p Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account and verify if you're in a discounted area for the senior discount. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
XfinityChelseaB
Official Employee
•
2.3K Messages
3 hours ago
Hello @user_7zef9p Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account and verify if you're in a discounted area for the senior discount. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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