Visitor
•
1 Message
{Edited: Personal Identifying Information}, Xfinity Mobile, never used or signed up for
Dear Xfinity,
I never ordered or approved to have Xfinity Mobile, sent the phone back, and cancelled all services months ago. I have no balance, nor do I have or have had cellular service with Xfinity, as I have had T-Mobile for the past 4 years. Please acknowledge this e-mail and clarify that my service was never turned on or used.
{Edited: Personal Identifying Information}
XfinityChelseaB
Official Employee
•
2.6K Messages
14 hours ago
Hello @user_64jj8h, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
0
0